604-669-5235 gary@ontraccoach.com
When staffing don’t settle

When staffing don’t settle

Recently I’ve been working with two very different clients that have exactly the same challenges-incompetent staff. One is a partner at a national firm, and the other is a small firm owner. If you follow my writing you will note that I have been a very vocal advocate for lawyers and staff in that I believe in giving them everything they need to succeed in the way of development and support.

This however is one of those times where I am clearly on the side of ownership/management.

Their perspective is limited while mine is broad working with lawyers, paralegals and mgt across Canada. And from my perspective there are some pretty talented and amazing people out there. So there is no good reason to settle for incompetence whatsoever!

When they don’t show up, show up late, or constantly produce inadequate work? When they constantly complain. When they… Time to let them go. Don’t settle for less than excellent. Your clients won’t.

In addition to performing poorly, these people will drag the rest of your team down to their level. When you settle with the bar so low, other people will follow. Be firm. Be clear on expectations. Give them support and encouragement. But sometimes it doesn’t work out and you need to let them go. Don’t worry-there are great people out there who would love to work for a great boss like you!

Another time management tip

Another time management tip

I am a fan of keeping a running ‘to-do’ list updated each day. Not only do I use it myself, I suggest this to all of my clients. Things will come at you from all directions, that is a given. But if you start with a plan for your day, when you are sidetracked, you have something to go back to so you can get focused again.

Start with ‘Must do’ items. These are your top priorities and likely based on client needs. Then look at ‘Should do’ tasks. And finally, ‘Like to do’. They may change throughout your day, but this will help you keep pace with your ever-changing demands.

Each night before you leave the office, review your day, and plan ahead for tomorrow. Think about coming into the office the next morning fresh, with a plan, and ready to hit the ground running.

Practice this. Over time it will become 2nd nature to you and alleviate a great deal of your day-to-day stress.

Another thing. When and where possible, get the mundane tasks (the ones you continually procrastinate about), out-of-the-way first. This will give you a great sense of accomplishment and free your mind up for the more important tasks you face. You know what these tasks are: recording your time, and small admin things that pile up. They won’t go away, so you might as well tackle them first and then move on to the work that you enjoy.