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Privacy Policy

Privacy Policy

OnTrac Coach
Effective Date: May 5, 2026

OnTrac Coach (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection Act (British Columbia) (“PIPA”) and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://ontraccoach.com (the “Site”) or use our services.

By using our Site or engaging with our services, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect only the personal information necessary to provide our coaching and consulting services.

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Business name and professional details
  • Payment and billing information (where applicable)
  • Information submitted through contact forms, booking forms, or coaching intake forms
  • Any other information you choose to provide

Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the Site
  • Referral sources
  • Cookies and analytics data

2. Why We Collect Your Information

We collect, use, and disclose personal information for purposes including:

  • Providing coaching, consulting, and related services
  • Responding to inquiries and communicating with you
  • Scheduling and managing appointments
  • Processing payments and invoices
  • Sending service-related or administrative communications
  • Sending marketing or educational content (with consent)
  • Improving our website and services
  • Ensuring security and preventing fraud
  • Complying with legal obligations

We only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate under BC law.

3. Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.

Consent may be:

  • Express (e.g., form submission, opt-ins), or
  • Implied (e.g., using services you request)

You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers who assist in operating our business, such as:

  • Payment processors
  • Email marketing platforms
  • Scheduling and CRM tools
  • Website hosting and analytics providers

These providers are required to protect your information and only use it for service delivery purposes.

We may also disclose information if required by law or to protect legal rights, safety, or property.

5. Protection of Personal Information

We take reasonable security measures to protect personal information, including:

  • Secure systems and servers
  • Restricted access to personal data
  • Administrative and technical safeguards

While we use reasonable safeguards, no method of transmission or storage is 100% secure.

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic and user behaviour
  • Support marketing and performance tracking

You can disable cookies in your browser settings, but some Site features may not function properly.

7. Your Rights (British Columbia – PIPA)

Under BC’s Personal Information Protection Act, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Understand how your information has been used or disclosed

To make a request, please contact us using the information below. We may require verification of identity before fulfilling requests.

8. Retention of Personal Information

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes or enforce agreements

When no longer required, information is securely deleted or anonymized.

9. Email Communications

If you subscribe to emails, you may receive updates, insights, or marketing content.

You can unsubscribe at any time using the link in any email or by contacting us directly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage you to review their privacy policies before sharing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

OnTrac Coach
Email: gary@ontraccoach.com
Website: https://ontraccoach.com