Leadership For Lawyers-Creating a culture of ‘Client 1st’

Leadership For Lawyers-Creating a culture of ‘Client 1st’

As a law firm leader, one of your greatest challenges is managing the competing interests of your people. You have various generations, roles, a distinct hierarchy, egos, personalities, and there is always human nature. The challenge? Bringing everyone together, on one team, all going in the same direction, and with one purpose-serving your clients.

One solution is to get everyone focused on one common goal-your clients! The way to do this is to instill a way of being that, ‘no matter what’, the client comes first. To begin this process bring your people together. Encourage them to leave their egos at the door. Everyone on your team has an important role in serving your clients. Forget titles and rank, job descriptions and seniority. The purpose of this session will be to brainstorm on improving efficiencies and workflow between ALL members of your team.

The new way of ‘being’: As your people move through their day and are working on client files, the 1st action you want them to take is to ask themselves this question, “How can I help you, help me, help the client?”

I’ve seen a lot of so-called team building seminars and workshops. While they focus on theoretical approaches, this one focus, this one goal, ‘Client 1st Always’, will do more to bring your team together than any ‘fluffy’, ‘feel good’ intellectual exercise.

I liken this approach to a well-functioning sports team or political campaign. When everyone has one singular and common purpose, it does wonders to strip away the competing interests, egos, and hierarchy. Everyone has one thing in common with each other; providing the very best service to your clients.

Client service and leading your team

Client service and leading your team

Are you leading a team, practice group or your firm? Try this. Get everyone focused on one thing-your clients. Make it the mission of your team or group ‘client 1st always’. When you get everyone focused on the same goal or outcome, then collaboration, cooperation and workflow will improve. Retention, growth and profitability will follow.

You see this approach strips away a lot of the egos and self-centered mentality. Like a sports team whose only goal is to win, you create a common thread-something everyone can and should be a part of.

Make it about this. “How can I help you help me help the client?”

This one is short. If you’d like to know more. Call me. 604.669.5235