Recently I’ve been working with two very different clients that have exactly the same challenges-incompetent staff. One is a partner at a national firm, and the other is a small firm owner. If you follow my writing you will note that I have been a very vocal advocate for lawyers and staff in that I believe in giving them everything they need to succeed in the way of development and support.
This however is one of those times where I am clearly on the side of ownership/management.
Their perspective is limited while mine is broad working with lawyers, paralegals and mgt across Canada. And from my perspective there are some pretty talented and amazing people out there. So there is no good reason to settle for incompetence whatsoever!
When they don’t show up, show up late, or constantly produce inadequate work? When they constantly complain. When they… Time to let them go. Don’t settle for less than excellent. Your clients won’t.
In addition to performing poorly, these people will drag the rest of your team down to their level. When you settle with the bar so low, other people will follow. Be firm. Be clear on expectations. Give them support and encouragement. But sometimes it doesn’t work out and you need to let them go. Don’t worry-there are great people out there who would love to work for a great boss like you!