Are you leading a team, practice group or your firm? Try this. Get everyone focused on one thing-your clients. Make it the mission of your team or group ‘client 1st always’. When you get everyone focused on the same goal or outcome, then collaboration, cooperation and workflow will improve. Retention, growth and profitability will follow.
You see this approach strips away a lot of the egos and self-centered mentality. Like a sports team whose only goal is to win, you create a common thread-something everyone can and should be a part of.
Make it about this. “How can I help you help me help the client?”
This one is short. If you’d like to know more. Call me. 604.669.5235