604-669-5235 gary@ontraccoach.com

Can you turn a sticky situation into something good? Yes! Last week I showed up at the gym to train with my fitness trainer. He had apparently double booked. He gave me the work out plan and said he would offer me an additional complimentary session to make up for it. I thought to myself-this guy is great. OK, so stuff happens. But the way he handled it just enhanced our relationship and my loyalty.

How can you turn something potentially harmful to your client relationship into something positive and build client loyalty?