604-669-5235 gary@ontraccoach.com

My last post I talked about managing communication expectations. Now I want to talk about managing the file expectations. If a client calls you up on a Wednesday and needs something done by Friday and there is no way you will be able to get to it, you need to be honest. You could offer to find another lawyer at your firm or you could let them know you could get it to them by Monday. The worst thing you can do is promise and then not deliver. Be honest with your clients.

And if you are working on a file and something turns sideways you need to let know know ASAP in order to give them time to figure out how they want to proceed. Procrastinating in this scenario will only spell major trouble for you and you could lose the client.