604-669-5235 gary@ontraccoach.com

Perhaps one of the most challenging things lawyers face is managing client expectations. They too often can be very demanding and unless you learn how to manage them, you will be forever chasing your tail. Right out of the gate ask them how they expect to be communicated with and how often. For more complex files come to an agreement on what and when they need to know something. And it’s ok to explain that after 7pm your blackberry will be turned off so you can enjoy some time with your family, but if it’s an emergency, they can call you on your cell phone. This way you train them to only contact you when it is of the utmost importance. Watch for more tips to come soon.